Suzanne was very pleasant, friendly, and easy to work with from day one. She was always very punctual In that she would call and email me every time she said she would at the time she said, she was never late. She was VERY communicative via email and when I took too long to respond she texted me to remind me I had an email to respond to and remind me of deadlines and she would always call to follow up on documents I submitted. She explained every step of the Escrow process as we progressed and even sent me a numbered Escrow Process cheat sheet to refer to. Suzanne did a fantastic job from beginning to end; her communication skills and friendly attitude kept my anxiety and stress levels at a minimum. I Will definitely refer her to friends/family in the future :) ” Amy P.